Solving payment problems

Solving Payment Problems During Check out

Secure online credit card transactions are processed in real-time on behalf of our company by STRIPE using the highest levels of security available on the market. Sometimes online credit card transactions would fail - the reasons for such failure may simply be the use of a wrong card number or the card limit has been reached, etc. Our company or STRIPE have no control over such transaction refusal.

This means that unfortunately we cannot assist in solving the issue which is strictly a matter between the card issuing credit card company - your Bank (who refused to authorize the transaction) and the credit card holder (who initiated the process to have the amount of the transaction charged to his/her credit card).

In case of a transaction failure, we recommend to first try using an alternative credit card, or to give it another try with the same credit card again but at a later time. In most cases this would solve the issue. Do carefully check the card details before confirming the transaction for processing

Should the transaction continue to fail you might want to get in touch with your credit card company or BANK. They will be able to check the transaction log for your credit card and help fix the problem. In some cases your credit card company would need to pre-authorize the transaction for you before you can process the transaction online.

If all this fails, please note that we also accept online payments through PayPal. Alternatively you may want to try using PayPal instead as a means of online payment which is both flexible and easy to use.

Proceed to checkout