Refunds

Customer refund processing time

Payments Refunds

Regardless the method you used to pay, we submit the refunds to your bank immediately. Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up on your customer’s bank account.

Additional Information

In some cases, the refund might be processed as a reversal, meaning the original payment will disappear from the account statement entirely and the balance will reflect as though the charge never occurred.

If you do not see the refund after ten business days and you are still seeing the original charge on your bank statement, you should reach out to your bank for more information.

If there is further difficulty in processing the refund, please contact Support.