Privacy policy

Privacy policy of ahealthcare.com

1. PREFACE

This page sets out the privacy policy for the website that uses the domain: “ahealthcare.com” (hereinafter referred to as “the website") of the company Advanced Healthcare (hereinafter referred to as “the company”)

The website and its services are aimed at individuals who are over the age of 16 years old.

The company considers the protection of the confidentiality of your personal data as a fundamental component of its business activity. Our privacy policy and our practices are focused on the processing, sharing, and storing of personal data in a proper and legal manner, securing the maximum potential confidentiality and integrity of this data.

2. COLLECTING PERSONAL DATA

Visiting, browsing, and using the websites does not require the collection of any personal data, with the exception of using cookies and the analytics services. Personal information may only be requested if the visitor chooses to buy products from within the website, either by carrying out the order as a visitor, or by creating an account on our platform. The same applies for when the order is placed via the phone.

In any case, the personal information that will be requested by you are limited to the absolutely necessary that is required for the fulfillment of your order.

3. USE OF PERSONAL DATA

The company edits and uses the personal data of its customers for the sole purpose of carrying out its business activities, in accordance with the applicable national laws and the European Regulation 2016/679. For any matters regarding the processing of your data, feel free to contact the Data Protection Officer.

4. TYPES OF PERSONAL DATA WE STORE

In our company, we collect non-sensitive personal data from the users who choose to order products through our website, either placing their order via phone or using our eshop.

5. USE OF COOKIES AND ANALYTICS SERVICES

The website of the company in using cookies in the way that is described in detail in the “cookies policy” section.

6. NEWSLETTERS

For the sending of newsletters on the declared email address, the company will do it only if the user has specifically stated their consent on our website. Exceptions to this are cases of emails that concern the shipping of an order, and relevant follow up emails.

7. DATA SECURITY

The company processes the users’ personal data securely. We deploy and maintain all of the proper technical and organizational measures that ensure the protection of all user data against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. However, the way that the internet works and the fact that it is accessible to anyone does not allow us to provide any guarantee that unauthorized third parties will never be able to compromise our protection measures and carry out a data breach.

8. ACCESS, CORRECTION, AND IRREVERSIBLE DELETION OF YOUR PERSONAL DATA

The company has deployed all of the necessary procedures that are required for the exercise of its rights, as those are defined by the EU Regulation ΕΕ 2016/679, and which are the following:

Right to access and update: Upon the user’s request, we will provide information regarding the type of their data that we store on our systems, the purposes of the processing, the reasons that justify this processing, the period of data retention. To exercise this right, contact our DPO (revert to paragraph 3).

Right to correct and supplement personal data: The company provides users the opportunity to correct/update their personal information by simply visiting the relevant website section (Login / account settings)

Right to delete personal data: The company provides users the capability to delete parts, or all of their personal data and information that they filled out during their registration. Moreover, users have the capacity to delete their account completely by visiting the relevant website section. To exercise this right, contact our DPO (revert to paragraph 3)

Right to revoke consent: The user has the right to revoke the consent they give for the processing of their personal data at any time in the future. To exercise this right, contact our DPO (revert to paragraph 3).

Right to limit data processing: You are allowed to ask us the limitation of the processing of your personal data for as long as the processing of your objection is pending. To exercise this right, contact our DPO (revert to paragraph 3).

Right to portability: You have the right to receive your personal data free of charge, and in a form that allows you to access it from any device. To exercise this right, contact our DPO (revert to paragraph 3).

9. WHO WE SHARE PERSONAL DATA WITH

Shipping Courier Companies

Marketing Data Processors, exclusively for our corporate use, and as described in our cookies policy.

Any information that is provided by our users is not disclosed to third parties unless these parties are in some way related to the provisions we offer. Exceptions to this are shipping companies that deliver our products to the customers, and the hosting service providers that support our website. These companies are designated as “data processors”. We do not use the provided information in any exploitable way, and we do not publish anywhere.

9Β. HOW DO WE ENSURE THAT OUR “DATA PROCESSORS” RESPECT YOUR DATA PRIVACY?

Our collaborators who carry out the processing of your data on our behalf have agreed to our strict terms of user data protection, and thus are contractually bound to abide by the following rule points:

Maintain confidentiality

Do not send your data to other third parties without the company’s consent

Follow appropriate security practices

Comply with the legal framework for the protection of personal data, as per the EU Regulation 979/2016, also known as “GDPR”..

10. FOR HOW LONG DO WE KEEP YOUR DATA

We retain your personal data for as long it is necessary to fulfill the purposes that are defined by the present “Privacy Policy”, unless the applicable law dictates their retention for a longer period. Regarding your personal data in relation to the purchase of goods, we retain these data for a longer period so as to comply with our legal obligations such as the commercial and tax law, as well as the product warranties. Generally, your personal data is kept in our systems until your consent is revoked. This can take place at any moment. Revoking your consent will not affect the legality of the processing of your data during the period that preceded the revocation.

To revoke your consent, contact our DPO (revert to paragraph 3)

11. WHAT HAPPENS IN THE CASE OF AN INFRINGEMENT FROM OUR SIDE?

If you believe that our processing of your personal data has somehow violated the applicable national laws, or any other applicable regulatory data protection legislation, you have the right to file a complaint with the Privacy Authority of your country.

12. WHAT IS THE APPLICABLE LAW THAT WE BASED OUR DATA PROCESSING ON?

The applicable law that we aim to comply with is defined by the provisions of the Greek law in relation to the General Regulation on the Protection of Personal Data 2016/679 / EU.

The courts in Thessaloniki hold the responsibility to decide upon any emerging disputes relating to the processing of your personal data by our company.