FAQ

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All orders are dispatched from Greece, Europe either on the same day or the next day. We try to dispatch any order placed before 13:00 GMT+2 on the same day, although this may depend on daily order volumes and other factors. Please keep in mind that any orders placed on a Saturday, Sunday, or a public holiday will be processed on the following Monday or the next working day. During sales and promotional periods, delivery times may be slightly longer than normal.

Most orders placed within the EU are delivered the next day. However, delivery times can be affected by external factors, so while next-day delivery is typical, it cannot be guaranteed.

For express shipping, delivery times in Europe are 1 to 2 days, while delivery to the rest of the world typically takes 3 to 8 days. Standard shipping usually ranges from 4 to 8 days, depending on the destination.

We offer FREE EU SHIPPING for orders over 80€ with UPS Standard (terms and conditions apply). For other regions delivery costs range from 8 euros for standard shipping, to 16 - 24 euros for express shipping. Though, delivery costs depend on the destination (if you live in a non-EU country) and the shipping option chosen. Exact shipping fees are calculated at checkout.

We ship our products to most countries worldwide. Delivery times outside Europe typically range from 3 to 8 days or more, depending on the destination. Please note that various factors beyond our control may affect these times. For example, while we ship orders on the same day and items often arrive the next day, packages destined for countries outside Europe might be held at customs for up to 5 additional days, resulting in a longer overall delivery time.

After placing an order, you will receive an order confirmation email. This email will provide a summary of your order, including the items purchased, shipping method etc

No customs duties are applied to orders within the European Union. However, for deliveries outside the EU, import duties, taxes, and additional charges may apply and are the buyer’s responsibility.

Delivery times may be influenced by external factors such as national holidays, strikes, extreme weather conditions, pandemics, customs clearances, and other circumstances beyond our control.

On rare occasions, some items may be shipped separately from our warehouses in Europe. As a result, you might receive multiple packages with different tracking numbers. Please note that this can only occur if we first receive your confirmation.

You will receive a shipping confirmation email once your order is dispatched from either warehouse. This email will contain information about which items have been shipped, their tracking numbers, and an estimated delivery time.

You can track your shipment in real time by logging into your account and navigating to the "My Account > Orders" section, where you’ll find your order’s tracking information. Also once your order is complete, you will automatically receive an email containing all tracking information. You can click the links in that email to track your order.

All orders are processed as quickly as possible, and we try to ship them on the same day. To ensure faster delivery, we recommend choosing express shipping at checkout.

This status can occur during weekends or if there is a slight delay with your order. If this is the case, we will contact you to discuss how to proceed. Once your order is dispatched, you will receive a confirmation email with a tracking number.

For prompt assistance, please contact our customer support center Monday through Thursday, from 9:00 AM to 5:00 PM. We are available through multiple channels, including live chat, telephone, and email. We strive to respond as quickly as possible during working hours, and if we are offline, we will get back to you as soon as we can.

Please contact us. If your order hasn't been shipped yet, we can update your delivery address. However, if the order has already been shipped, additional charges may apply, as couriers typically charge fees for address alterations.

If you are not present when your order is delivered, the courier will typically leave a notice or an email / SMS with instructions on how to proceed. The fastest way to resolve this is to contact the local courier directly using your tracking information to arrange an alternative delivery time or location. However, if you require additional assistance, please feel free to reach out to our customer support team.

Yes, you can order over the phone, by email, or via chat. Simply contact us and our team will assist you promptly. To avoid spelling mistakes, it is preferred that you order by email or live chat. You can use our live chat feature on our website for immediate help and to place your order directly.

To cancel your order, please contact us before it is shipped. We will promptly process the cancellation and refund. Please note that orders including items customized upon request—such as laser-engraved stethoscopes—cannot be canceled once they have been processed.

There are typically two common reasons: either you entered your email address incorrectly during checkout, or our confirmation email was mistakenly routed to your spam or junk folder. Please double-check your email for any typos and look in your spam folder. If you still don’t see the confirmation, feel free to contact our customer support for assistance.

Your order may have been cancelled due to a payment issue. We may also cancel your order if the item is out of stock; however, this will only occur after we have contacted you to offer alternatives.

Yes! Please leave a note during the check out process.

At Advanced Healthcare, we are committed to ensuring your satisfaction with every purchase. Our return policy allows you to return products within 14 days from the date of purchase, provided they are unused and in their original packaging. Please note that for hygiene reasons, certain items, such as compression stockings, cannot be returned or exchanged once the packaging has been opened or the items have been used.

Our wishlist is a convenient feature on our website that allows you to create a personalized list of products you're interested in but may not be ready to purchase immediately. It serves as a handy tool for keeping track of items you want to buy in the future or for sharing your preferred products with friends and family. Here's how it works: When you find a product you like, simply click the "Add to Wishlist" button, often represented by a heart icon. This action saves the item to your wishlist!

Yes, online payment on our site is completely secure. No payment data is entered on our website; all payment processing is handled directly by trusted platforms such as your bank or PayPal. We only receive a confirmation of payment to process your order, ensuring that your sensitive information remains fully protected.

We offer several secure payment methods, including debit cards, Visa, Mastercard, PayPal, and Revolut. Simply choose the payment option that best suits you during checkout.

Yes we accept a bank transfer as payment for your order. Please contact us for details.

We do not accept cash on delivery as payment for your order.

Products FAQ

The quickest method is to use the search box located at the top of the page: Enter the type of product, the name, brand or the product code in the search bar and then press enter on your keyboard or click on the magnifying glass to search. Check the spelling of your search for best results.

The ‘expected soon’ status means that you will be able to order this article very soon. When it is available, you will be able to add it to your cart. You can also click the "Notify me when this product is back in stock" button and enter your email. You will be notified the minute the item arrives in our warehouse.

It is not possible to reserve an item on our site. Adding a product to the cart does not mean it is reserved. To make sure you get your items, please order them as quickly as possible or contact us if you have any special requests!

No, we only sell brand new equipment.

Sleep Apnea Masks if opened are not eligible for return due to hygienic reasons. Please make sure you order the correct size by using the size tools provided by us.

Yes, the 3M Littmann Stethoscopes are latex-free, ensuring safety for both professionals and patients. They use next-generation tubing that does not contain latex.

If you're experiencing issues with your stethoscope, consider the following steps:

• Check the Headset Alignment: Ensure the ear tubes are angled correctly to fit comfortably in your ears.
• Verify the Diaphragm/Bell Position: Confirm that the chestpiece is set to the appropriate side (diaphragm or bell) for auscultation.
• Inspect the ear tips: Make sure the ear tips are securely attached and fit properly in your ears. Clean your stethoscope using appropriate cleaning supplies. Make sure to use a mild cleaning product.
• Examine the Tubing: Look for any signs of damage or obstructions in the tubing.

For further assistance, please contact our customer support.

Specific warranty information for 3M Littmann stethoscopes are provided on our website. You can check them out here! For additional warranty details, please refer to the official 3M Littmann website or contact our customer service.

Proper cleaning and maintenance of medical devices are crucial for their longevity and effectiveness. For stethoscopes, it's recommended to clean them between patient exams using a 70% isopropyl alcohol wipe or a disposable wipe with soap and water. Ensure all parts and surfaces are dry before reassembly. We recommend to avoid using hand sanitisers to clean stethoscopes, as additives might harm the tubing and other components.

Always refer to the manufacturer's guidelines for specific cleaning and maintenance instructions for each device.

For more detailed information, please visit our Advanced Healthcare Blog.

To find your appropriate scrub size, refer to the sizing chart provided on the product page of the scrubs you're interested in. If you have any doubts, our customer support team is available to assist you.

If you receive scrubs that don't fit, you can return them within 14 days. They should be unused and in their original packaging. For more details, please read our return policy here.